Contact Support

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How to Reach Us

We’re here to help! Choose the best way to get support for your needs.

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Email Support

When emailing, please include:

• Your account email address
• Your church name (if applicable)
• Device type and operating system version
• App version (found in Settings > About)
• Detailed description of the issue
• Screenshots if relevant

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In-App Support

Access support directly from the app:

1. Open SoapBox
2. Go to Settings
3. Tap Help & Support
4. Select Contact Us
5. Fill out the support form

This automatically includes helpful diagnostic information.

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Support Hours

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Response Times

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What to Expect

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Step 1: Acknowledgment

You’ll receive an automatic confirmation that we received your message.

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Step 2: Review

A support team member will review your issue and may ask follow-up questions.

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Step 3: Resolution

We’ll work with you to resolve the issue, which may include:

• Step-by-step guidance
• Account adjustments
• Bug reports to our development team
• Feature requests logged for consideration

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Step 4: Follow-Up

We’ll confirm the issue is resolved and ask for feedback on your experience.

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For Churches

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Church Administrator Support

Church admins have access to priority support:

• Dedicated admin support email
• Extended support hours
• Direct escalation path
• Training resources

Contact your SoapBox account representative for admin support details.

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Implementation Support

Setting up SoapBox for your church? We offer:

• Onboarding calls
• Data migration assistance
• Training sessions
• Best practices consultation

Email implementation@soapboxsuperapp.com to get started.

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Technical Integration

For technical questions about:

• API access
• Custom integrations
• Data exports
• SSO setup

Contact techsupport@soapboxsuperapp.com

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Self-Service Resources

Before contacting support, you might find your answer in:

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Feedback & Suggestions

We love hearing from you! Share your ideas for improving SoapBox:

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Feature Requests

• Email feedback@soapboxsuperapp.com
• Use the in-app feedback form
• Vote on existing feature requests in our community

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Bug Reports

When reporting bugs, please include:

• What you were trying to do
• What happened instead
• Steps to reproduce the issue
• Screenshots or screen recordings

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General Feedback

Tell us what you love about SoapBox or what could be better. Every piece of feedback helps us improve!

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Community Support

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SoapBox Community

Join other SoapBox users:

• Share tips and best practices
• Ask questions
• Connect with other churches
• Get inspired by how others use SoapBox

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Church Leader Network

Connect with other church leaders using SoapBox:

• Monthly virtual meetups
• Best practices sharing
• Feature previews
• Direct feedback to product team

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Emergency Contacts

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Security Issues

If you discover a security vulnerability:

• Email security@soapboxsuperapp.com immediately
• Do not share details publicly
• We take security seriously and respond promptly

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Service Outages

Check service status at status.soapboxsuperapp.com for:

• Current system status
• Planned maintenance
• Incident updates
• Historical uptime

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Tips for Faster Resolution

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We’re committed to helping you have the best experience with SoapBox. Don’t hesitate to reach out!